Terms and Conditions

TERMS OF USE / TERMS AND CONDITIONS

LAST UPDATE: 01 September 2025

SUMMARY

These Terms outline the rules applicable when you visit our website, access any of our services (including free services), or engage with our offerings.

These rules specify permissible and prohibited actions, define our responsibilities, and explain our business processes.

Unless you enter into a more specific agreement with us, these Terms will govern your engagement with our services and the purchase of our offers.

It is important that you read these rules thoroughly. If you do not agree with them, you should refrain from visiting our website or accessing any of our services.

Below, you will find a summary of our most important rules, which are further detailed in the full terms.

Are there age restrictions for using our website and services?Yes, you need to be at least 18 years old to use our Sites. If you're under 18, you must have permission from a parent or guardian.

What rules do I need to follow on the Sites?You agree not to harm, stalk, defame, or harass anyone. Don’t post anything inappropriate or illegal, send spam, or upload harmful files. Respect others' intellectual property rights and follow all laws.

Do you collect personal information?Yes, in accordance with our Privacy Policy, which you can read here.

Can I share your Content?Yes, you can share our Content for personal use. Just link back to our Site or social media and give us credit. Don’t claim our Content as your own.

Can I share materials I got from you with third persons?Absolutely not without our permission. We retain copyright over these materials, even if you paid for the service.

Do you allow refunds?Generally, no, unless specifically stated in our Full Terms below.

Do you have a waiting policy?Yes! We have a 15-minute waiting policy. If you are late or do not show up without notifying us, the service appointment is forfeited. You may not get a refund or request to reschedule the appointment.

Can I reschedule appointment?Yes, you can, but you need to inform us at least seventy-two (72) hours before the next appointment; otherwise, the fees for that specific session are forfeited in our favor.

How can I book your Services?You can book our services through our website, by email, or via social media. Services will commence only after a Service Agreement has been signed and payment has been made.

How are disputes resolved?Talk to us. We encourage communication. If we cannot resolve it, then we will submit the issue to mediation. Only if mediation fails will we submit the dispute in an arbitration proceeding. Take note that all of procedures can only be pursued in the state/city where our business is domiciled.

Complaints or Questions?You can email us at info@aperkykitchen or message us on social media. We aim to respond promptly during our working hours: Monday- Friday (9:00- 17:00)

FULL TERMS OF USE / TERMS AND CONDITIONS OF A PERKY KITCHEN

Please take the time to read these Terms and Conditions (“Terms”) before using, visiting, viewing, purchasing from, or accessing our website, sub-domains, affiliated sites, and Rachael Perkins’s accounts on Facebook, Instagram, LinkedIn, and Whatsapp (“Site”/“Sites”).

The Sites and all audio, visual, and written resources and information contained therein, including but not limited to blog posts, designs, documents, emails received from Rachael Perkins / Rachael Louise Perkins, email lists and sequences, meal preparation services, grocery shopping, household assistance, website/blog content, recipes, photos, and related materials (“Contents and/or Services”), are owned by Rachael Louise Perkins (“We”, “Us”, “Our”).

These terms apply to all users, visitors, viewers, subscribers, clients, and/or customers of our Sites (“User”, “You”, “Your”) and govern your use of, access to, and/or purchase from our Sites

YOUR CONSENT

By using, visiting, viewing, downloading, purchasing, and/or accessing our Contents and/or Services, you consent to and agree to be bound by these Terms.

You further warrant and acknowledge that you have read these Terms, or at the very least, had the opportunity to read them and chose not to do so.

You represent and warrant that you are at least 18 years of age. If you are under 18 years of age, you may only access, view, or purchase anything from our Sites with the consent of your parent or guardian.

If you do not agree to all of these Terms, you are prohibited from using, visiting, viewing, downloading, purchasing, or accessing any of our Contents and/or Services.

RULES THAT APPLY TO OUR SITES

When you use, visit, view, download, purchase from, and/or access our Sites, you agree:

Not to harm, stalk, defame, threaten, offend, harass, abuse, or violate the privacy or legal rights of others through or on our Sites.
Not to post, upload, distribute, publish, or disseminate any names, materials, or information that is considered inappropriate, defamatory, obscene, unlawful, or indecent.
Not to use our Site in any way that could cause damage to us, our Site, or any of our users.
Not to send unsolicited emails to our users.
Not to transmit or post unwanted or unsolicited content to promote or sell your products or services.
Not to upload any files that contain viruses or worms that could damage our operations or those of another user.
Not to transmit, share, download, copy, or post any content that infringes on our intellectual property rights or those of other persons.
Not to use any of our Contents and/or Services to violate any laws or regulations.

We reserve the right to disclose any materials you have posted or information you have provided on our Sites to comply with any legal or governmental requests

PERSONAL INFORMATION

To download, purchase or access our Contents and/or Services, you may be required to provide personal information, including but not limited to your name, email address, billing address, payment details, and other personal information. Any identifiable information you provide is governed by our Privacy Policy, which is accessible here.

Legally, you have the right to appeal any decisions we make regarding the processing of your personal information.

You agree to provide only your own complete, accurate, correct, and up-to-date information.

You shall not create a false identity or sign agreements as someone else when using, visiting, viewing, downloading, purchasing from, or accessing our Sites.

While we strive to protect your personal information, no data transmission over the internet can be guaranteed to be entirely secure. You acknowledge that we cannot warrant the security of any information you transmit via the internet and accept the risk associated with sharing personal information online.

MUTUAL RESPECT AND SAFE WORKPLACEWe are committed to providing our services with professionalism and respect, and we expect the same from our clients. You agree to treat us fairly and respectfully, and not to engage in any form of harassment, discrimination, abuse, or conduct that would create an unsafe or hostile working environment. We reserve the right to suspend or terminate services immediately if we experience disrespectful, unsafe, or inappropriate behavior, without refund. You remain responsible for any outstanding payments in such cases.

DISCLAIMERS

Food Safety and Allergies Disclaimer

While we make every effort to prepare meals safely and according to your preferences, we cannot guarantee that any meal will be completely free from allergens or cross-contamination. It is your responsibility to inform us in writing of any allergies, intolerances, or dietary restrictions for yourself or members of your household before services are provided. We expressly disclaim liability for any allergic reactions, illnesses, or injuries resulting from incomplete, inaccurate, or omitted disclosures. By engaging our services, you accept that you remain fully responsible for communicating dietary restrictions and for monitoring consumption of meals prepared in your household.

Use of Client’s Kitchen, Equipment, and Supplies Disclaimer

Our services may involve the use of your kitchen, appliances, utensils, cleaning materials, and other household equipment. We are not responsible for any defects, malfunctions, or safety issues arising from your equipment or environment. Any damage, injury, or loss resulting from the use of faulty, unsafe, or poorly maintained equipment shall remain your sole responsibility. You agree that we shall not be liable for property damage or personal injury caused by such equipment or supplies.

Health and Safety RequirementsBy booking or inquiring about our services, you agree to provide a safe, sanitary, and suitable working environment. This includes, but is not limited to, a clean kitchen, safe food storage conditions, and properly functioning appliances and equipment. We reserve the right to refuse or discontinue services if we determine, in our reasonable judgment, that the environment is unsafe, unsanitary, or unsuitable for food preparation or domestic assistance. In such cases, no refund will be issued, and we shall not be liable for any resulting inconvenience, delay, or costs.

Domestic Assistance and Household Management Disclaimer

In addition to meal preparation, our services may include domestic assistance such as grocery shopping, cleaning work, and everyday household organization. We provide these services with due care; however, we do not accept liability for wear-and-tear, pre-existing damage, or issues arising from the ordinary use of your household property. Our liability for any accidental damage shall be excluded except in cases of gross negligence or willful misconduct as defined under Swiss law.

Our Content on Our Sites is for General Information Only

The information, menus, tips, and resources provided on our Sites are for general informational purposes and inspiration only. They are not intended as nutritional, dietary, or medical advice, nor as a substitute for professional consultation with a qualified health or medical provider. While we strive to share accurate and practical information, we make no warranties that the content is complete, up-to-date, or suitable for your individual circumstances. You should always exercise your own judgment and, where appropriate, seek professional medical or dietary guidance before relying on information found on our Sites.

We Do Not Guarantee Specific Outcomes

While we are committed to preparing meals and providing household assistance with care and professionalism, we cannot guarantee specific results. Meal preferences, dietary needs, nutritional effects, and satisfaction with household services vary depending on individual tastes, disclosed information, equipment used, and household circumstances. Any examples, menus, or testimonials provided on our Sites are illustrative only and do not represent a promise of the same results in your home.

Your experience will depend on many factors outside of our control, including your timely disclosure of allergies or dietary restrictions, the suitability of your kitchen and equipment, and your own preferences. We are not liable for your choices or actions based on the information or services provided. Please exercise due diligence when using our content and engaging our services.

Testimonials, Feedback, and Positive Reviews are but examples

The testimonials, reviews, opinions, and statements presented on our sites pertain only to the individuals depicted. They serve as examples, and there is no guarantee that you will achieve the same results as other users.

We do not claim that these are typical results that users generally attain. The testimonials are not necessarily representative of all those who utilize our content and/or services.

The testimonials displayed are verbatim except for corrections of grammatical or typographical errors. Some testimonials have been shortened if they are lengthy, or if parts of the testimonial are not relevant to the general public.

Copyright Considerations

Not all content on our site is owned by us; it is possible that we have used content owned by another person or entity. All rights and credits are attributed to the rightful owners. We do not intend to infringe upon the copyrights of others.

If you wish to use copyrighted material from our site for purposes extending beyond 'fair use,' you must obtain permission from the copyright owner or from us.

We use AI-Generated ContentOur sites and services may use AI to generate content, including, but not limited to, articles, social media posts, and marketing materials. We strive to ensure that AI-generated content adheres to relevant standards and guidelines, including copyright laws. Each piece undergoes a rigorous review by our team before publication.

When significant, we commit to disclosing the use of AI in content creation, ensuring that users can distinguish between human-created and AI-generated materials.

We encourage users to critically assess and provide feedback on AI-generated content, which helps us maintain and improve our high-quality standards.

Use your discretion when using products or services we endorse

From time to time, our site may feature recommendations for food products, kitchen equipment, or household items that we have personally used. We commit to providing a truthful evaluation of such products and/or services. However, we make no warranties, guarantees, or representations regarding the effectiveness, safety, or suitability of these products and/or services. Use them at your own risk.

We do not guarantee or warrant any of our Contents and/or Services

While we strive to provide accurate information and quality services, we make no representations or warranties about the contents of our site or the services we provide, including but not limited to meal preparation, grocery shopping, household assistance, or any related services. Our content and/or services are provided “as is” without any express or implied warranties. Any representation or warranty that might otherwise be implied is expressly disclaimed, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and all warranties arising from a course of performance, course of dealing, or usage of trade.

You alone are Personally Responsible for your Actions

By using our sites, engaging our services, or consuming meals prepared by us, you acknowledge that you are solely responsible for your own choices and actions. This includes, but is not limited to, the decision to consume any food prepared, the disclosure of dietary restrictions or allergies, and the use of household services. We encourage you to exercise your own judgment and diligence when relying on information from our sites or engaging our services.

You agree that we are not liable to you or any third party

To the fullest extent permitted by Swiss law, you agree that we are not liable for any direct, indirect, special, incidental, consequential, or punitive damages arising from your use of our sites, content, or services. This includes, but is not limited to, claims related to food consumption, allergic reactions, illness, property damage, interruptions, viruses in electronic files, loss of income or profit, or inability to access our sites or services. You hereby release, absolve, and forever discharge A Perky Kitchen / Rachael Louise Perkins and our employees, agents, contractors, and subcontractors from all claims, including those related to personal or business interruptions, misapplication of information, or other potential losses.

You hereby release, absolve, and forever discharge A Perky Kitchen / Rachael Louise Perkins and our employees, agents, contractors, and subcontractors from all claims, including those related to personal or business interruptions, misapplication of information, or other potential losses.

You agree that your sole remedy shall be to discontinue the use of our Sites, Content, and/or Services or to request a refund of any payments made to us for the service purchased. You shall not be entitled to seek any additional damages, whether consequential, punitive, or otherwise.

WORKING HOURS

Our working hours: Monday- Friday (9:00- 17:00). We do not respond to emails, messages, or calls outside of our working hours. Additionally, we do not respond to communications during Public Holidays or periods of announced vacation/temporary closure.

PROMPT COMMUNICATIONS

We aim to respond to all queries within two (2) working days. If you do not respond to our communications regarding a service inquiry, proposal, or scheduled service within five (5) working days, we will consider the matter closed and may release any reserved dates or times.

If you have already made a booking or payment and subsequently fail to respond to our communications within this timeframe, your booking will be deemed forfeited and no refunds will be issued. In such cases, any outstanding payments remain due.

HOW TO ENGAGE OUR SERVICES

You may book our services through our website or by filling up the inquiry form, giving us a call, an e-mail, or sending a direct message on any of our social media Sites. In case you send us an e-mail/message, we will strive to respond within the timeframe provided above.

All service requests are deemed accepted by us only upon the conclusion of a Service Agreement and payment of fees.

PAYMENT TERMS

Unless otherwise specified, all fees must be paid in full before we commence any service. Additionally, you are responsible for all international fees and charges associated with your purchase. These may include, but are not limited to, currency conversion fees, international transaction fees, and bank fees.

In the rare instance that we permit payment of fees through installments, you are required to adhere to the fee schedule specified in your contract or provided during the checkout process. You further authorize us to automatically charge the payment method used for the initial installment.

Should your payment method be declined, or should you unilaterally cancel the automatic charge by actions such as failing to update your credit card information or canceling the payment method initially chosen, we will provide a grace period of five (5) days for you to settle the charge. If the fee is not settled within this period, we will consider your action a breach of our terms. Consequently, you will automatically lose access to any of our Contents and/or Services you have purchased, without a refund of payments already made. The total cost of your purchase will remain due, and you are obligated to settle it.

You will receive a receipt via email following your purchase. This receipt should be retained for your records.

CHARGEBACK

You agree not to initiate chargebacks or payment disputes without first contacting us and giving us an opportunity to resolve the matter. If you initiate a chargeback without valid grounds, you will remain liable for the full amount due, plus any reasonable administrative fees including administrative fees of no less than One Hundred Fifty (150,00) Swiss Francs (CHF) or equivalent, to cover the time we spent addressing your chargeback. We reserve the right to suspend or terminate your access to our services until the outstanding amounts are paid in full.

INTERESTS AND REMINDER FEES

In the event of non-payment of any fees or charges due, we will attempt to send reminder emails.

A fee of Ten (10,00) Swiss Francs (CHF) or equivalent, will be imposed for each reminder sent, whether by email or post, in addition to the outstanding payments.

Interest on overdue amounts will be charged in accordance with prevailing interest rates.

CANCELLATION AND REFUND REQUESTS BY THE CLIENTAll cancellation and refund rights are governed exclusively by Swiss law and the specific Service Agreement you sign with us. Unless otherwise required by mandatory consumer protection laws, you do not have any automatic right of withdrawal or cancellation beyond what is expressly agreed in writing. Refunds will only be made if explicitly provided in your Service Agreement.

RESCHEDULING OF SERVICE APPOINTMENTS AND WAITING PERIODYou may reschedule booked service appointments provided that we receive written notice at least seventy-two (72) hours before the scheduled start time. If you fail to provide prior notice within this period, the appointment will be deemed forfeited. You will not be entitled to reschedule the forfeited appointment or request a refund.

We maintain a fifteen-minute waiting policy. If you do not notify us in advance that you will be late, or in the event of a no-show, the appointment will be deemed forfeited. You will then have no right to a refund or to reschedule the service.

INTELLECTUAL PROPERTY

Our Site, including all content such as recipes, photos, blog posts, designs, service descriptions, and materials used in rendering our services, as well as all intellectual property including copyrights, trademarks, designs, and proprietary information, are owned by us and protected by Swiss intellectual property law.

By accessing our Site or engaging our services, you do not acquire any rights in our intellectual property. You may not copy, reproduce, or distribute our content without prior written authorization, except where sharing for personal use with attribution and a direct link to our Site is expressly allowed.

LIMITED RIGHTS GRANTED TO YOU

When you purchase and/or download any of our Content or Services, you are granted a non-exclusive, non-transferable, limited, and revocable license for personal use only.

Unless expressly authorized, you may not copy, share, forward, distribute, reproduce, republish, or otherwise disseminate; nor may you sell, license, rent, adapt, edit, translate, enhance, reverse engineer, or create derivative works from any of our Content and/or Services. Creating derivative works from the licensed Content and/or Services without prior authorization is strictly prohibited and constitutes a violation of our intellectual property rights.

Any violation of the terms contained in this section will be treated as infringement and prosecuted to the fullest extent of the law. We reserve all rights not explicitly granted in these Terms.

CONTENT SHARING

You may share our Content found on our Sites without asking permission from us provided that the following terms are complied with:

You may share our content only for personal use.
You must provide a direct link to our site or social media account when sharing our content.
You must credit us when sharing our content on your blog, site, social media account, or on a third party's blog, site, or social media accounts.
You may not represent, claim, or imply any association with A Perky Kitchen.
You are prohibited from representing or implying that the content is yours or was created for you.

UNAUTHORIZED USE

If you use any of our Contents and/or Services without authorization, you agree to pay liquidated damages in the amount of five thousand Swiss Francs (CHF 5,000) or three (3) times the fees paid for the relevant services, whichever is greater, in addition to any other remedies available under Swiss law. This amount reflects a fair and proportionate estimate of the harm caused by unauthorized use, including loss of reputation, business opportunities, and enforcement costs.

PIRACY

You may not copy, adapt, reproduce, translate, distribute, sell, license, rent, publish, display, transmit, or create derivative works from our recipes, photos, blog content, or service-related materials, whether in whole or in part, for any commercial purpose, without our prior written consent.

You further agree not to enable, assist, or allow any third party to engage in such activities. Any unauthorized use shall constitute infringement of our intellectual property rights under Swiss copyright and unfair competition law.

In the event of actual or threatened piracy, you agree that we are entitled to seek immediate injunctive relief, damages, and the transfer of any profits or benefits obtained through such unlawful use, without the necessity of proving specific monetary harm.

MEDIA/RECORDING

We may request your permission to take photos of meals we prepare or of our work for marketing purposes. Any use of your image, likeness, or home environment will only take place with your prior written consent through a separate Media Release Form. Without such consent, we will not use, publish, or share identifiable photos, recordings, or other media connected with you or your household.

TERMINATION

In the event that you abuse, breach, or violate any of these Terms, our Privacy Policy, or any other agreements you have entered into with us, we reserve the right to terminate your access to our Sites and/or Services immediately, at our sole discretion, and without prior notice. No refunds will be issued upon such termination.

Furthermore, we will not be liable for any claims, damages, or liabilities that you may incur as a result of or in connection with such termination or discontinuance

EXCUSABLE DAYS AND FORCE MAJEURE

The following are considered Excusable Days:

Unfavorable weather conditions, as determined by us;
Verifiable illness or injury of the Parties, evidenced by a doctor’s note;
Force Majeure or any circumstance beyond our reasonable control that prevents us from fulfilling our obligations.

This includes, but is not limited to, acts of God, natural catastrophes, extreme weather conditions, strikes, lock-outs, terrorism, political and civil unrest, sabotage, industry-wide shortages, plant breakdowns, loss of electricity supply, cyber-attacks, or the non-performance of our suppliers or any third parties we depend on.

You agree to reschedule any appointment in the event of an Excusable Day as defined in this provision. Should a force majeure event extend beyond three months, either party has the right to terminate the contract and cancel any scheduled appointments/sessions without incurring liabilities.

MODIFICATION OF SERVICE AND PRICES

We reserve the right to modify the descriptions of our services, adjust pricing, or discontinue any service or any part or content thereof without prior notice to you and at our sole discretion.

Additionally, we reserve the right to limit the sales of our services to any person, geographic region, or jurisdiction as we deem necessary.

We shall not be liable to you or any third party for any damage, loss, or injury resulting from any modification, price change, suspension, or discontinuance of our services.

INDEMNIFICATION / HOLD HARMLESSYou agree to indemnify, defend, and hold harmless A Perky Kitchen, Rachael Louise Perkins, and our affiliates, contractors, and employees against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

your breach of these Terms,
your violation of applicable law,
your infringement of the rights of a third party, or
any claim connected with food consumption, undisclosed allergies, household property damage, or unsafe conditions in your home.

ASSIGNMENT OF RIGHTS

You agree that we may assign, transfer, and subcontract our rights and/or obligations under these Terms without notifying you or obtaining your consent. Conversely, you are not permitted to assign, transfer, or subcontract your rights and/or obligations under these Terms.

NON-DISPARAGEMENT

You agree not to post, publish, or communicate any negative, disparaging, defamatory, or reputation-harming remarks about us, our business, or our services in any medium. Legitimate concerns or complaints must be raised directly with us through the channels provided in these Terms. Any breach of this obligation may result in immediate termination of services and may give rise to legal action under Swiss defamation laws.

COMPLAINTS AND ARBITRATION CLAUSE

If you have any complaints or grievances, please contact us first at info@aperkykitchen so that we can attempt to resolve the dispute amicably and to our mutual satisfaction as quickly and effectively as possible.

Any disputes that cannot be resolved amicably shall first be submitted to mediation in or nearest to Weiningen, Switzerland. Further procedures, including arbitration, are governed by the Service Agreement.

NO RELATIONSHIP CREATED

You agree that by using our Contents and/or Services, no joint venture, employment, or agency relationship is created between you and us.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding our Sites, Contents, and/or Services. They supersede all prior or contemporaneous agreements, representations, proposals, and understandings between us. These terms, developed for us by Legally She Can, align with the legal frameworks that reflect the guiding principles of our business.

SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions, or parts thereof, that are not affected will continue in full force and effect. Any provision that is rendered invalid, illegal, or unenforceable will be modified or interpreted in a manner that best accomplishes the objectives and purpose of the original provision and these Terms.

CHANGES TO THESE TERMS

We reserve the right to update, replace, or change any parts of these Terms without personal notification. It is your responsibility to review these changes.

Any new content and/or services added to our Sites will be subject to these Terms. By continuing to use and/or purchase from our Site after we post modifications, you are deemed to have implicitly and voluntarily accepted the changes to these Terms.

CONSENT TO GOVERNING LAW AND JURISDICTION

These Terms, claims, or disputes arising out of it shall be governed by the laws of Switzerland, without regard to its conflict of laws rules.

QUESTIONS AND CONCERNS

These Terms were drafted for us by Legally She Can to reflect our commitment to upholding the highest standards in business practices.

If you have any questions or concerns regarding these Terms and Conditions, please contact us: info@aperkykitchen